Q. Who do I contact for PowerSchool access?
A. Jim Versch is our PowerSchool parent contact and can get you set
up with a username and password to access the PowerSchool Parent
Portal. Please contact Jim Versch at
verscjim@usd408.com or at 382-2168.
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Q. What is the web address for PowerSchool?
A. The USD 408 PowerSchool portal's address is:
http://www.usd408.com/ps.html. The direct link to the
PowerSchool Parent Portal login page is:
http://powerschool.usd408.com. Please bookmark either of these
two links, or click on the PowerSchool button on the district
homepage at
www.usd408.com.
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Q.
Can I change my password?
A.
At this time, PowerSchool does not allow for the ability to change
your password. Please record it and keep it somewhere safe and
private so you have it when you need it (wallet, purse, day
planner).
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Q. I have multiple children in the district. Can I
have access to all their accounts under just one username and
password?
A. PowerSchool does not
allow for this (yet). Each child’s account information is housed
under a separate account so you will have a different parent login
for each child. Unfortunately, we do not have a way to allow one log
on to be entered, then provide you a choice for which of your
children's information to display. We apologize for this
inconvenience but this is a limitation in the software.
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Q.
My husband/wife and I are separated/divorced, can we get another
parent username and password for our child’s account?
A.
No. Unfortunately, the PowerSchool program only allows one parent
account to be created per child. Therefore, both parents will have
to use the same username and password that was assigned by the
district.
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Q. Can other people see my child’s grades and
information?
A. As long as you
protect your password, others will not be able to see your child’s
information. Each child/parent is issued a unique identification log
in and password.
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Q.
Where are the directions for PowerSchool parent access??
A.
For detailed directions, watch the Parent
Portal Video Tutorial. If you would also like a
downloadable tutorial that you can print, you can download the
Parent Portal Tutorial in pdf
format.
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Q.
I am not getting emails from PowerSchool. How come?
A.
There could be multiple reasons for this:
1. Did you sign-up for Email Notifications on the Email
Notifications page? Please double check the email address you
entered because if one character (letter/number/space) is off,
you won’t receive emails.
2. Does your email program have a spam blocker that could be
blocking the messages? If so, you will want to add the email
address
powerschool@usd408.com to the list of “allowed” email
addresses so PowerSchool emails can get through.
3. Did you check your email's BULK or SPAM folder? Check to
see if the messages are going there and choose to mark them as
NOT SPAM. You will have to consult your email's help menu or
manual to learn how to do this as it is different for every
email program.
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Q. I replied to the PowerSchool auto-email with a
question, but have not received a response. Why?
A. The PowerSchool
auto-generated email is created and sent by the PowerSchool server,
not by an individual. The server will not reply to your email sent
to that address. If you have questions about your child's progress,
please direct those questions directly to the faculty member.
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Q.
When I click on the teacher’s name to email the teacher, my email
program doesn’t work correctly or does not open.
A.
Unfortunately, this is not a problem we can help you with since
everyone’s email programs are different. Your email program needs
to be setup correctly on your computer. You may want to view the
HELP area or menu for your email program or contact your Internet
Service Provider for further assistance.
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Q.
I can't login to the parent or student portal. I put in my username
and password and click submit. After clicking submit, the page
reloads to a blank username and password line and does not login.
Help?
A.
PowerSchool uses "cookies" and this means your internet security is
set too high, probably to the highest level of security, which
blocks cookies. Depending on your browser, you will need to find
the Internet Security area and turn it down a level or two so
cookies are accepted. You can find out more information about this
by going to your web browser's help menu and doing a search on
"cookies" or "internet security."
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Q.
Whom should I call if I have a question?
A.
Please use the
table below to decide whom to contact for various types of
questions.
|
Question Topic |
Person to Contact |
|
Grades for class assignments during the current semester |
Your student’s teachers. Teachers’ email contact info is
available on the PowerSchool website at the main student
screen. |
|
Attendance in a specific class on a specific day |
High School Attendance Office: 620-382-2168
Middle School Office: 620-382-6070
Elementary Office: 620-382-3771 |
|
Grades on transcripts, GPA, class rank. |
Your student’s guidance counselor.
MHS/MMS: 620-382-2168
MES: 620-382-3771 |
|
Course schedules, graduation progress, and college and
careers. |
Your student’s guidance counselor.
MHS/MMS: 620-382-2168
MES: 620-382-3771 |
|
General attendance questions, and questions related to
absences |
High School Attendance Office: 620-382-2168
Middle School Office: 620-382-6070
MES Office: 620-382-3771 |
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Q.
Do students and parents see the same screens/comments?
A.
When students and parents access the PowerSchool server, they see
the same information with one exception; parents have the ability to
enter their email address and to request automatic progress reports
via email.
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